Rhys Davis from Armstrong Watson shares his story of how PDW helped him with his professional development goals, and gives some great tips on how you can start your own journey towards self-improvement!
Customer Feedback Surveys
Measure the true engagement of your customers and gain the insights you need to make key business decisions.
Customer Feedback Surveys
Businesses that want to deliver market leading profitability should regularly consult their customers to obtain critical insights via a customer feedback survey.
Customer feedback has been proven to be absolutely critical to long term financial and business performance. This is because of the fundamental principle that customer advocates will buy more from you, for longer.
Furthermore they are more likely to refer you, are generally less price sensitive, and are more likely to be forgiving of any mistakes that happen.
All together these components drive higher profitability.
So whether your customers are the general public, or other businesses, we have the right customer feedback solution.
We can help you to survey your customers as often as you need to, using our in house web based platforms and valuable insights gained from many years of experience of doing just that for many of our clients.
Equally, we can provide telephone and face to face options either as an addition to an on line solution, or instead of it.
So what can you expect from a PDW Group on line customer survey initiative?
Expert Advice – We have been running in depth customer surveys for many years. We are well placed therefore to advise you on all aspects of you achieving high quality customer insight.
The right questionnaire – Our experience and insight will ensure you are asking the right questions in your survey.
The right measurement scale – We always recommend the net promoter score, but we can change the question types and scoring depending on your needs.
Full survey management – We can either manage the whole process for you or simply provide access to our online platforms.
On line Dashboard in ‘real time’ – Graphical and and online reports via your own access to our reporting dashboard which displays the key summary and detailed results from your surveys in real time.
Executive summary and presentation – Most organisations opt to have a full analysis of the feedback including key messages. Furthermore, we can produce and deliver a formal presentation to your board that includes recommendations for action.
A simple and effective on line experience – Our secure and easy to use online platform assists in the collection of quality feedback. Our platform is different to many others, as it has many features which improves the accuracy as well as the user experience.
Many of our clients conduct a customer feedback survey on an annual basis, and many do it on a monthly quarterly schedule, depending on their customer base, services or products.
Yearly progress reports and bench marking provided by us also allows them to see where their investments have paid back. These reports also show what needs further attention.
Other ways we can help you...
People Assessment
Customer Relationship Management Training
Business Advisory Consultancy
I often hear myself say “Great opportunity to use your PDW skills” – or, in shorthand, just “PDW!” This has been the most effective training I have done in my career – and to call it training downplays it.
Particularly good feedback from the team on all the practise sessions as this really brings the theory to life – and a great team helping to do that.
Good structure, very well facilitated and the combination of project and personal skills training meant that it was easy to see how the personal skills could be practically applied.
I often hear myself say “Great opportunity to use your PDW skills” – or, in shorthand, just “PDW!” This has been the most effective training I have done in my career – and to call it training downplays it.
Particularly good feedback from the team on all the practise sessions as this really brings the theory to life – and a great team helping to do that.
Good structure, very well facilitated and the combination of project and personal skills training meant that it was easy to see how the personal skills could be practically applied.
Download Our Free Guide: On Putting Customer Understanding Into Practice
Improve customer satisfaction by demonstrating your understanding of customers. Find out more by downloading our guide.
Noble Events What’s It Really Like ToWork With PDW?
We know that reading about PDW isn’t the same as seeing the impact our training has on your team, or taking part in a session, yourself. To help you get a feel for what’s really involved, and better understand how our approach could benefit your business, we’re talking to Sarah Cox, an MD who’s already taken the positive step of working with PDW.
Rhys’ Story How PDW Behavioural Training Has Helped My Professional Development
Success Story A Prestigious Accountancy Firm Endorses Leadership Development From PDW
PDW Group specialises in developing new behaviours and habits for professionals via unique business training courses that allow them to prepare for new responsibilities, or to perform better in their current role. In this blog post, we look closely at how PDW’s training helped a top accountancy firm to transform the way they work.
Success Story Endorsement from Richard Bugler - Albert Goodman
At PDW we recently had the honour of receiving this glowing testimonial from Richard of Albert Goodman. He explains below how his partners thoroughly invested in our leadership development training and reaped the numerous rewards. Read on to find out more, in Richard’s own words…
Success Story What Coaching Did For Me
Coaching can significantly help your day-to-day work and have a positive impact on how you operate.
We talked to Sandra about her journey with PDW Group and her realisation of why coaching was the next step for her.
Coaching enabled Sandra to see some of the specific blockers that were preventing her from being the type of partner she wanted to be how it lead her to be a happier person.
Testimonial Fisher German
Fisher German’s partner of the future needed a more innovative and robust approach in order to be different. They wanted their partners to be suited for partnership. This means having the right skills and leadership ability, both internally and externally.
Testimonial Openfield
As a leading agribusiness, Openfield are one of Britain’s most successful and enduring cooperatives, committed to putting their members’ needs first.
Openfield are realising their vision to be an integral part of their farmers’ and customers’ businesses, building unique relationships that create value.
Testimonial Robson Laidler
Robson Laidler are a leading accountancy firm in Newcastle – upon- Tyne. They approached PDW Group to develop the leadership ability within the senior teams in the firm to improve overall performance and employee engagement.
Get In Touch
Connect with PDW Group today for expert solutions tailored to your needs. Providing innovative strategies, our team is dedicated to your success.
Latest News
Though some people are born with a natural instinct for sales, most of us will have to learn the techniques, skills and approaches that a successful salesperson needs to succeed....
Your managers are the backbone of your organisation. Driving productivity, inspiring team members and ensuring goals are met, they help to keep your business on track and ensure...