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NPS, or the ‘Net Promoter Score’ is a globally recognised metric that measures (most often) customer satisfaction or ‘advocacy’. NPS is an output measure used by thousands of...

It’s Monday morning and the difficult conversation about your team’s performance that you should have had last week is still sitting on yours to-do list from Friday. Managing...

By Molly Thomas Four years ago, in March 2015, I was in year 10, and was part of like all the students in my year the mock interviews that took place at our school Carlton Le...

by Christine Hood I joined PDW Group in 2016 during the 10 years of my career I spent freelancing as an actor, facilitator, coach, assessor and everything in between. You could be...

Bridging perception gaps and reconciling natural differences is key optimising productivity and efficiencies. It’s bad enough when teams and individuals don’t work as effectively...

Creating a high performing team is essential to businesses of any size. Find out how to get the best from your team. It is rare that a team of superstars ever performs to the best...

Leadership development can mean many things to different people. In this post, we'll explore what leadership development actually is and how you can leverage it in your business....

When you think about your idol, your favourite athlete, musician or actor, what is it that makes them so successful? Is it raw talent, years of practice or perhaps something more....

Creating true advocates to some people is the lifeblood of their business, they live and breathe the needs of their customers, being fully attentive at all times and consistently...

Clarifying your Sales & Marketing approach "Relationship first, selling second…" Whilst sales & marketing are all part of the process of gaining new business, in many respects,...

"We can't change what we don't acknowledge..." It's a truth universally accepted that unless you are aware of a problem, unless it is quantified or measured in some way, you can't...

360° feedback can be vital in maintaining and nurturing high performing teams. Used predominantly in performance reviews, this type of feedback assesses a member of your team's...

Firstly, what do we mean by a ‘Manager’? A manager of things, tasks, activities, results or a manager of people, or indeed both? Whether you directly manage people or not; people,...

Do you want to increase your revenue and reduce cost? In a world where costs are spiralling and many business revenue figures are not always following the same trajectory, then it...