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Middle managers are an integral part of any medium to large organisation. Responsible for acting as the go-between for top-level executives and the employees on their team - and...

A lot of time and energy goes into designing, building and launching a mentoring programme. However, the work doesn’t stop there. In fact, it’s the effort you put in once it’s up...

A lot of the time, we see discussions about being a leader versus being a manager. In reality, businesses need both in order to succeed. Whilst leaders play a vital role in the...

It takes less than one minute to make a first impression. People you meet, whether in person, online or over the phone, will use everything from your body language to your tone of...

Mentoring can expand your team’s skillset, create a collaborative and supportive company culture and help to boost employee retention. Done well, mentoring schemes can be...

Good negotiation skills take time to master. But get them right, and you could walk away from your talks with everything on your wishlist plus a great relationship with the other...

Employee productivity strategies can benefit you, your team and your employer. Efficient working helps to boost productivity, increase customer satisfaction, enhance employee...

If you feel you’re putting more into your sales efforts than you’re getting back in results, you might be making one of these common mistakes without realising it. From a...

In general, warm leads are more receptive - and easier to convert - than cold leads. This is because warm leads will already have a level of awareness of your business and, if...

As a leading agribusiness, Openfield are one of Britain’s most successful and enduring cooperatives, committed to putting their members’ needs first.

In professional services, when people are promoted to partnership, it’s sometimes done for the wrong reason; it could be they’re technically very good at what they do and have...

A large number of UK businesses and organisations send delegates on training and development programmes every year. While some do this simply as a box ticking exercise, most will...

As most salespeople will know, negotiating with professional buyers can be a challenge. People whose job it is to buy or procure goods or services on behalf of their employer are...

Building customer advocacy can go a long way to boosting loyalty, increasing sales and, in turn, enhancing your bottom line. Not only are customer advocates more likely to spend...