How To Measure A Manager’s Performance

The managers in your business are likely to have a big impact on the success of the organisation. Good management can help a company to maximise resources, get the best from its employees and achieve its long term goals. Poor managers on the other hand can have a detrimental impact on everything from employee morale and retention rates to budgets.

Measuring the performance of the managers in your business will help you to keep track of their progress and their contribution to the company. As well as helping you identify talented managers, it will allow you to spot team members who may need a little training or support with their management style.

Team Performance

A manager’s performance is directly linked to the performance of their team. While the manager isn’t solely responsible for the struggles or successes of the people they lead, it is a good indicator of how well they’re fulfilling their role and achieving their potential.

Consider if the team is performing as well as expected. If it’s a marketing team, you could look into how many leads they’re generating. If the manager works in a sales department, check how many deals they’re closing and how much revenue the team is generating.

360˚ Feedback

Feedback is an excellent indicator of a manager’s performance. Try to get input from people who work above, alongside and below them. This 360˚ feedback will give you a fuller picture of the manager’s strengths and weaknesses. It will also give you a better idea of how they function within your organisation and how they deal with people in different positions.

Turnover Rates And Absences

No one wants to work for a bad manager. So, if you notice that a team has a particularly high turnover rate, or that employees are often calling in sick, it could be a sign that there’s something wrong.

It’s especially important to look at turnover rates for high achievers. Talented, ambitious people often quit their positions if they feel their manager isn’t supporting them or providing opportunities for development and progression.

Resource Consumption

Part of a manager’s job is to achieve their goals with the resources that are allocated to them. If a manager is consistently drawing on extra resources, it may indicate that their department is not being run efficiently.

Results

When measuring a manager’s performance, it’s essential to look at the results they’re able to achieve. Have they hit their targets for the year? Have they outpaced expectations? Or is the manager, and their team, struggling to meet their goals?

Training And Development

Offering training, development and support to the managers in your business will benefit both them and your organisation. Professional coaching and leadership training courses can be used to help managers enhance their skills, improve their approach and fulfil their potential.

To learn more about measuring performance, or the training and coaching opportunities we offer, get in touch with an expert member of our team today.

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